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Effective Date: 29 December 2025
*Important Provision*
We DO NOT offer or accept any refund or return of any products and/or services.
Thank you for shopping with P Fun Store Company Limited.
Please read this Return & Refund Policy carefully before making a purchase. By placing an order on our website, you acknowledge and agree to the terms outlined below.
- General Policy Overview
All products sold on this website are non-refundable.
We do not offer refunds under any circumstances, except where required by applicable law.
Eligible products may be exchanged only, subject to the conditions set out in this Policy.
- Digital Products and Digital Art (No Return / No Refund)
All digital products, including but not limited to digital art, downloadable content, virtual items, and digital files, are non-returnable and non-refundable once the order is confirmed or the digital content has been delivered or accessed.
Due to the nature of digital products, no exchanges, returns, or refunds will be provided.
- Physical Products – Exchange Only
All physical products are non-refundable.
Customers may request an exchange only, provided that all conditions below are met.
- Exchange Eligibility Conditions
To be eligible for an exchange, the item must:
- Be unused, unworn, unwashed, and in original condition
- Have all original tags, labels, protective films, and accessories intact
- Be returned in its original packaging
- Be accompanied by valid proof of purchase (order number or receipt)
Items that do not meet these conditions will not be accepted for exchange.
- Exchange Request Window
Exchange requests must be submitted within 7 days from the date you receive the item.
Requests submitted after this period will not be accepted.
- How to Request an Exchange
Please contact our customer service team by email:
Email: shop_support@pfunstore.com
Once your request is approved, we will provide you with further instructions regarding the exchange process.
Items returned without prior approval will not be accepted.
- Exchange Shipping Costs
Customers are responsible for all shipping costs associated with exchanges, unless the item is defective or incorrect due to our error.
Original shipping fees are non-refundable.
- Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive an item that is defective, damaged, or incorrect, you must contact us within 48 hours of receipt with clear photographic evidence.
We will assess the issue and arrange an exchange where applicable.
- Non-Exchangeable Items
The following items are not eligible for exchange:
- Digital products and digital art
- Perishable goods
- Personal care or hygiene products
- Customized or personalized items
- Sale, clearance, or promotional items
- Gift cards
- Items showing signs of use, damage, or missing components
- Price Differences
If the exchanged item has a price difference:
- Any additional cost must be paid by the customer
- Any price difference will not be refunded or credited
- Right to Refuse Exchanges
We reserve the right to refuse any exchange request in cases of:
- Policy abuse or repeated exchange requests
- Items not meeting eligibility conditions
- Missing packaging, accessories, or proof of purchase
- Damage caused by misuse or improper handling
- Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us at:
Email: shop_support@pfunstore.com