FAQ

FAQ – Shop, Earn PFun Points & Win Rewards

Welcome to BUY-LAH by PFun Store — where shopping comes with extra fun.

Every eligible purchase allows you to earn PFun Points, which can be used on PFun Store to join selected lucky draws, reward games, or gift redemption activities.

Below are the common questions to help you shop with confidence.

About BUY-LAH by PFun Store

1. What is BUY-LAH by PFun Store?
   BUY-LAH by PFun Store is an online shopping platform where you can discover selected products, enjoy special deals, and earn PFun Points with your purchases.
2. How is BUY-LAH different from other online stores?
   Besides shopping for products, every eligible purchase allows you to earn PFun Points. You can use these points on PFun Store to join exclusive lucky draws, reward games, or gift redemption activities.
3. Is BUY-LAH part of PFun Store?
   Yes. BUY-LAH is part of the PFun Store ecosystem, designed to connect shopping, rewards, points, and lucky draw experiences in one place.

PFun Points & Lucky Draw

1. What are PFun Points?
   PFun Points are reward points that you can earn through eligible purchases and selected campaigns. These points can be used on PFun Store to join lucky draws, reward games, or gift redemption activities.
2. How do I earn PFun Points?
   You can earn PFun Points by making eligible purchases on BUY-LAH by PFun Store or joining selected PFun campaigns. The number of points may vary depending on the product, promotion, or campaign period.
3. When will I receive my PFun Points?
   Your PFun Points will be credited after your order is confirmed and fulfilled. In some cases, points may only be issued after payment verification or delivery confirmation.
4. Where can I use my PFun Points?
   You can use your PFun Points on PFun Store to join selected lucky draws, reward games, or gift redemption campaigns. Available rewards may change from time to time.
   Visit PFun Store
   
   
5. Do PFun Points guarantee that I will win a prize?
   No. PFun Points allow you to join selected lucky draws or reward activities, but winning is not guaranteed. Winners are selected based on the rules of each campaign.
6. Can I exchange PFun Points for cash?
   No. PFun Points cannot be exchanged for cash, transferred, or refunded. They can only be used within the PFun Store reward ecosystem.
7. Do PFun Points expire?
   PFun Points may have an expiry date depending on the campaign or account rules. Please check your PFun Store member account or campaign details for the latest validity period.

Orders & Payment

1. How do I place an order?
   Simply browse our products, add your selected items to cart, proceed to checkout, fill in your delivery details, and complete your payment.
   Once your order is confirmed, you will receive an order confirmation email or message.
2. What payment methods do you accept?
   We accept selected online payment methods available at checkout. Available payment options may vary depending on your location and the payment gateway used.
3. Are online payments secure?
   Yes. All transactions are processed through secure and encrypted payment systems to help protect your payment information.
4. Can I change my order after payment?
   If you need to change your order, please contact our customer service as soon as possible. Once the order has been packed or shipped, we may not be able to make changes.
5. Can I cancel my order?
   Order cancellation is only possible before the order is processed, packed, or shipped. Once the parcel has been shipped out, cancellation may no longer be available.

Shipping & Delivery

1. Where do you ship to?
   We currently ship within Malaysia. Delivery availability may vary depending on your address, product type, and courier coverage.
2. How long does delivery take?
   Estimated delivery time:
   West Malaysia: 2–5 working days
   East Malaysia: 5–10 working days
   Delivery time may vary depending on courier service, public holidays, stock availability, or peak campaign periods.
3. How much is the shipping fee?
   Shipping fees will be calculated at checkout based on your delivery address, parcel size, weight, and ongoing shipping promotions.
4. How can I track my order?
   Once your order has been shipped, we will provide a tracking number or courier update where available. You can use the tracking details to check your parcel status through the courier’s tracking system.
5. What should I do if my parcel is delayed?
   If your parcel is delayed, please contact our customer service with your order number. We will assist you in checking the delivery status with the courier.

Self-Pickup

1. Can I choose self-pickup for my order?
   Yes. You may choose Pickup at checkout if self-pickup is available for your order.
2. Where is the pickup location?
   Our pickup location is:
   P Fun Store Company Ltd
   Level 11, Menara Hap Seng 2,
   Jalan P. Ramlee,
   50250 Kuala Lumpur,
   Federal Territory of Kuala Lumpur, Malaysia
3. Is self-pickup free?
   Yes. Self-pickup is free of charge.
4. How long does it take to prepare my pickup order?
   Pickup orders usually require 2–4 working days for preparation. We will notify you once your order is ready for collection.
5. Can I collect my order immediately after placing it?
   No. Please wait for our confirmation before coming to collect your order. Orders need time to be processed, prepared, and packed.
6. What do I need to bring for pickup?
   Please bring your order confirmation email or message and provide your order number when collecting your order.
7. Can someone else collect the order on my behalf?
   Yes. Please make sure the person collecting the order can show your order confirmation and provide the correct order number.
8. What are the pickup working hours?
   Pickup is available during our working hours:10:00am – 7:00pm
   Please contact us before visiting to confirm that your order is ready for pickup.

Returns, Refunds & Exchanges

1. Can I return or exchange my item?
   Return or exchange requests may be accepted only if the item is defective, damaged, incorrect, or missing upon arrival.
   The item must be unused, in its original packaging, and reported within the required period.
2. What should I do if I receive a damaged or wrong item?
   Please contact our customer service as soon as possible with your order number, photos or videos of the item, packaging, and shipping label.
   Our team will review your case and assist you accordingly.
3. Can I return an item because I changed my mind?
   Change-of-mind returns are not accepted unless stated otherwise on the product page or campaign terms.
   Please check the product details carefully before placing your order.
4. How long does refund processing take?
   Once your return or refund request is approved, refund processing time may vary depending on the payment method, bank, or payment gateway.
5. Are shipping fees refundable?
   Shipping fees are generally non-refundable unless the return is due to our error, damaged item, or wrong item sent.

Product Authenticity & Warranty

1. Are your products original?
   We aim to source products from trusted suppliers, official distributors, or selected brand partners.
   Product authenticity and warranty details may vary depending on the product and supplier. Please refer to the product page for more information.
2. Do your products come with warranty?
   Some products may come with supplier, distributor, or brand warranty.
   Warranty coverage depends on the product category and brand policy. Please check the product description or contact us before purchase if you need confirmation.
3. How do I claim warranty?
   If your item comes with warranty, please contact us with your order number, product photos or videos, and issue details.
   We will guide you based on the warranty terms provided by the supplier or brand.

Vouchers, Promotions & Add-on Deals

1. Can I use discount codes on my order?
   Yes. If you have a valid discount code, you may apply it at checkout.
   Some discount codes may have minimum spend, product restrictions, or expiry dates.
2. Can I use more than one promotion at the same time?
   Some promotions cannot be combined with other vouchers, discounts, or special offers.Please check the promotion terms before checkout.
3. What are add-on deals?
   Add-on deals are special-priced items that you can purchase together with your main order.These offers are available for a limited time and may require a minimum spend.

Account & Customer Support

1. Do I need an account to shop?
   You may be able to shop as a guest, but creating an PFun Store account allows you to track your orders, enjoy member benefits, and earn PFun Points more easily.
   Sign Up & Win Now
   
   
2. How do I contact customer service?
   You can contact our customer service team through the following channels:
3. Customer Service WhatsApp: +60 17 291 3188
   Office Phone Number: +60 3 2022 2023
   Email: shop_support@pfunstore.com
   Working Hours: 10:00am – 7:00pm
   To help us assist you faster, please include your order number, registered name, product name, and issue details when contacting us.
4. What information should I provide when contacting support?
   Please provide your order number, registered name, contact number, product name, and issue details.
   If your enquiry is related to product issues, delivery, return, refund, or warranty, please also provide relevant photos or videos.

Contact Information

For questions about orders, delivery, returns, refunds, warranty, or general enquiries, please contact us at:

Customer Service WhatsApp: +60 17 291 3188
Office Phone Number: +60 3 2022 2023
Email: shop_support@pfunstore.com
Working Hours: 10:00am – 7:00pm

Office Address:
P Fun Store Company Ltd
Level 11, Menara Hap Seng 2,
Jalan P. Ramlee,
50250 Kuala Lumpur,
Federal Territory of Kuala Lumpur, Malaysia